Nov 19, 2018
Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world by 2030.
As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers. Oscar and his teams were renowned for time listening to customers in the call center as well as the market research summaries. Oscar brought this passion to next generation leaders at Microsoft, rebuilding their graduate leadership program which was implemented in 26 countries.
He is passionate about using the gift of listening to bring positive change in workplaces and the world. Despite the fact that 55% of our time is spent listening, it is a skill that only 2% of people really grasp despite the astonishing costs of failing to do so, ranging from miscommunication to job turnover to lost sales. Indeed, if public speaking was the skill of the 20th century, Oscar believes that in the 21st century it’s time to learn how to listen.
In today’s conversation, Oscar unpacks the 5 levels of listening, the difference between a good listener and a great listener, and the 3 simple steps you can take to improve your listening ability. He also shares the 125/400 rule, the value of silence and how it is used in high-context cultures like Japan, Korea, and China, and an important caution about ‘active’ listening. How did Lego turn their business around through deep listening and how can you apply this to your business? Listen in to find out now.
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