Oct 7, 2019
In 1998 John Faisandier had a vision that he could help people manage emotions at work. He saw that people in organizations did not deal well with angry and upset customers or colleagues, and he believed that people could learn to manage their own emotions and respond well to others when they were being difficult. He wanted workplaces to become more effective and satisfying places to work.
Over the past twenty years since then, John has worked with thousands of people around the world, studied research and thought deeply about this topic which has led him to write a book, create stimulating workshops and develop interactive online training through his New Zealand-based company TUF: Thriving Under Fire.
His volunteer teaching in Tonga, the Catholic priesthood, parish ministry, primary school, hospital, prison chaplaincy and Race Relations mediation work lay the foundation for him to become a practical emotional intelligence teacher. He has trained and worked as a psychodramatist in a drug and alcohol treatment hospital, ran several businesses, served briefly as a US Navy chaplain in Antarctica, led psychodrama workshops in a motorcycle gang pad in Christchurch, and worked with bank executives in Bangladesh.
In today’s conversation with us, John shares the common reactions to feelings and emotions that we have, how to improve our ability to respond, how to stay safe when others are upset, the distinction between empathy and sympathy, and how to apply these practices and build better relationships at work and at home.
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